Yes, on each development’s page, you’ll find all the relevant information about the project: available properties, images, floor plans, building specifications, and a project brochure. Some documents are available for download, while others can be viewed directly during a visit with our sales advisors. If you’d like to receive information but can’t find how, call us at 911 04 22 20 or fill out the contact form located at the bottom of the page for the development you’re interested in.
It depends on the development. In most cases, they are included, but you can confirm this on each project’s page, next to the property list. However, please note that we will provide you with all the details during your visit.
It depends on the project. On each page, you can see the status on the progress bar. If you’d like additional information about progress or estimated delivery dates, our sales team will provide all the details during your appointment.
Yes. You can provide us with your contact information, and we’ll notify you if there are changes in availability. If you have requested to be added to the waiting list for a development that will be launched soon, you will be notified before the official launch as part of the priority list.
Yes, they are processed in order of confirmation and payment of the reservation.
You can book an appointment by calling our customer service team at 911 04 22 20 during business hours (Monday through Friday, 10:00 a.m. to 8:00 p.m., and Saturdays from 10:00 a.m. to 2:00 p.m.) or by filling out the promotion’s contact form.
You can choose between an in-person appointment or a video call. We’ll adapt to your situation and always try to find the option that best fits your schedule.
No, that’s not necessary. Our team will advise you, answer your questions, and show you all the available options tailored to your needs. If you’d like to move forward with the process, it’s helpful to bring your basic information to start the booking.
We are available by phone Monday through Friday, from 10:00 AM to 8:00 PM, and Saturdays from 10:00 AM to 2:00 PM. Appointments can be scheduled Monday through Saturday, in the morning and afternoon, depending on the project. You can always let us know your availability, and we’ll adapt to your needs and schedule.
To begin the process of reserving a property, we need you to provide us with a set of documents that will allow us not only to verify your identity and obtain the basic information required to draft the contracts (ID number, address, phone number, email, etc.), but also to comply with the Anti-Money Laundering Act. You will also be asked to provide proof of income and a certificate of bank account ownership for the account from which you will make payments to us. If necessary to verify the source of the funds used to purchase the property, you will be asked to provide additional documents.
It is a document through which the developer sets aside a specific property in the development for the customer, removing it from the market, until the purchase agreement is formalized. A nominal deposit is paid upon reservation, which will be deducted from the total amount due when the purchase agreement is signed.
It is the document that legally formalizes the sale of the property covered by the contract. This document defines all the terms of the sale (project details, properties, amounts, payment method, delivery dates, etc.).
The document consists of: the legal contract itself, floor plans of the properties covered by the contract, a building specifications report, and proof of payments made to date.
It will depend on the marketing or construction phase of the project and on the conditions precedent set forth in the reservation document itself, which will govern its validity. Typically, the purchase agreement is signed once construction on the project has begun. Generally, construction takes around 24 months from the date the building permit is obtained.
Depending on the type of development (residential or commercial), the law establishes a series of guarantees regarding down payments, as set forth in Law 57/1968 of July 27.
According to the provisions of this law, the bank guarantee covering these amounts applies to all down payments made from the signing of the contract (obtaining the Building Permit) until the issuance of the First Occupancy Permit (LPO) or, failing that, the Affidavit of First Occupancy.
Only in some autonomous communities, such as Catalonia, do local governments require the Certificate of Occupancy in addition to the First Occupancy Permit.
If this occurs, it would constitute a breach of the Purchase Agreement by the buyer. In the event of repeated breaches and if the buyer fails to comply with the payment demands notified by the Developer, this could lead to the termination of the contract, with the penalties agreed upon in the contract being applied.
Once the contract is terminated, the developer may freely offer the properties covered by said contract for sale.
All new-construction sales (first transfer) are subject to VAT, with the applicable tax rate depending on the type of property being purchased; currently, 10% for residential properties (up to three attached units) and 21% for commercial/tertiary properties.
This VAT is partially passed on with each payment made; that is, each payment includes its corresponding portion of VAT, with the total VAT for the sale being the sum of the VAT amounts from each and every one of those payments.
Second-hand property sales are subject to Property Transfer Tax (ITP).
In addition to this tax, for the formalization of the Deed of Sale, there are notary and registration fees that are set by law and vary depending on the deed price and whether mortgage financing is involved. These expenses can be estimated at between 1.5% and 3% of the purchase price.
As established by law, the bank guarantee covering these amounts applies to all payments made on account from the signing of the contract (obtaining the Building Permit) until the issuance of the First Occupancy Permit (LPO or, failing that, the Affidavit of First Occupancy). Only in some autonomous communities, such as Catalonia, do local governments require the Certificate of Occupancy in addition to the First Occupancy Permit.
The terms and conditions of the purchase agreement specify the possibility of an early or delayed handover, along with the consequences for both the buyer and the seller, depending on the reason for such an occurrence.
This is the Certificate of Completion. It is the document certifying that the construction work for which a building permit was requested and obtained has been completed and complies with the corresponding plans. It must be signed by the project manager and requires the appropriate professional endorsements to be valid.
The Certificate of Completion is a notarized document through which the developer certifies and formally documents the execution and completion of the construction work, as well as compliance with the legal requirements established for the building. It includes the following documentation: the CFO and the First Occupancy License or Affidavit and Certificate of Occupancy, if applicable. The AFO is subject to registration in the Property Registry, so that the new building will be registered as already constructed.
It is the First Occupancy License. It is the document requested by the Developer and issued by the local municipalities, certifying that the construction has been carried out in accordance with the project and conditions under which the Building Permit was granted and in compliance with the Approved Construction Plans, which implies that the development is completed and legalized. In some municipalities, for certain types of construction, a first occupancy license is no longer issued; this procedure has been replaced by the submission of a sworn statement by the developer, after which the authorities may conduct an inspection to verify compliance.
It is the title that establishes the horizontal division regime, under which an entire building is divided into separate residential units, commercial spaces, parking spaces, and storage units. The deed describes all the units (residences, commercial spaces, parking spaces, and storage units) resulting from the horizontal division, as well as the share of ownership in common elements corresponding to each unit, which determines the proportion in which each residence or commercial space will contribute to the maintenance of the common expenses of the building’s homeowners’ association. The deed of incorporation of the horizontal division may include the bylaws and operating rules governing the homeowners’ association.
The Energy Efficiency Certificate sets forth a building’s energy characteristics and energy efficiency rating. It forms part of the Construction Project and rates the dwelling with a letter, ranging from A to G, with A being the highest rating and G the lowest. The certificate is mandatory, with some exceptions, for the owner of any individual unit in a building—residences, offices, or commercial spaces—that is the subject of a sale or lease transaction.
In a new construction project, the EPC typically has the same rating for all units comprising the building; that is, there are no individual certificates per unit, but rather one for the building as a whole.
It is the process by which the portion of the credit/loan to the developer that will be secured by the property or properties is determined.
When purchasing a property off-plan and the developer has applied for a mortgage loan from a financial institution for the development, the Mortgage Allocation is carried out, which consists of dividing the loan granted by the financial institution among each of the properties comprising the project.
At least 10 days (15 days in Catalonia) before the date set for signing the deed of sale, the bank must contact the client to sign the corresponding FEIN and upload it to the notary platform along with all documentation related to the signing of the Transparency Statement. The purpose is to ensure that they are aware of, understand, and have been duly informed of the loan terms, and that the banking terms offered to them correspond to those stated in the document.
Once 10 days (or 15 in Catalonia) have elapsed since the bank uploads the required documentation for signing the Transparency Statement to the notary platform, and once it has been signed, the deed of sale and mortgage loan for the properties may be executed at the time and date agreed upon with THE DEVELOPER.
This is a tour offered to the client to view for the first time the properties that have been purchased off-plan to date, prior to signing the deed.
In short, the purpose is to show the client their future home once it is completed. It is important to note that, for security reasons, the client will never be left alone, either in the home or on the development site.
The courtesy visit takes place approximately 15 to 30 days before the closing process begins. The developer will contact each client to schedule this visit, which will last approximately 45 minutes and will include a tour of the main property, as well as any annexes and common areas, if applicable.
These visits are scheduled as far in advance as possible, and clients are notified at least 48 hours before the visit.
In order to provide personalized attention and for the safety of the visitors themselves, a maximum of 2 people may attend the courtesy visit per property.
The closing of a real estate transaction consists of the execution of a public deed of sale before a notary, through which the seller transfers full possession and ownership of the property to the buyer, who acquires it and is handed the keys. The buyer, for their part, pays the remaining balance of the purchase price at this time. The deed of sale allows the property to be registered in the buyer’s name in the Property Registry, providing the legal certainty that this brings to the acquisition. Likewise, following the execution of the deed of sale and during the same ceremony, the buyer is presented with a welcome package known as the Welcome Pack, containing the property documentation, including all legally required documents (floor plans, building specifications, technical documentation, etc.).
This depends on regional legislation, but in principle, we can confirm that the deed of conveyance can be executed once the deed of horizontal division has been registered, the property has been constructed, and the Certificate of Completion has been signed before a notary and filed with the property registry, and the first occupancy permit and/or certificate of habitability has been obtained, or, failing that, the Affidavit of First Occupancy, in addition to obtaining the necessary installation reports to activate utility services.
Types of financing:
When the developer has taken out a mortgage loan from a financial institution for the development and the mortgage has been distributed, although subrogation is not always possible, it is common for such a loan to allow future buyers to subrogate themselves into the mortgage loan securing the properties they intend to purchase.
Subrogation is not mandatory for the buyer and must be expressly accepted by the bank, which, in each case, will require the buyer to meet certain requirements. As an advantage, subrogation allows the buyer to save on certain mortgage registration tax expenses.
Subrogation, as indicated in the previous section, allows the client to assume the developer’s loan and secure financing from a different financial institution.
If the client opts for external financing, they must find a lender of their choice and arrange a mortgage loan. To do so, the financial institution will need to appraise the property and its annexes and initiate the entire process to grant the loan, which is signed in a separate deed at the time of the sale. If the customer decides to seek external financing and not to assume the loan, the seller will pay all costs associated with cancelling the developer’s loan.
If subrogation does not occur, the cancellation of the developer loan by the seller is typically carried out in a single transaction, by providing a certificate of outstanding debt from the financial institution where the developer loan is held and withholding the amount of said debt from the seller’s share of the proceeds from the handover of keys; in this way, the loan is financially settled.
The buyer usually sets aside (through the agency handling their external financing) an amount to cover the costs of processing the cancellation of the mortgage in the registry, which is also withheld from the total amount due upon handover of the keys. Although this provision is usually exempt from the procedure, the seller handles the cancellation process. Once the cancellation of the mortgage lien is registered in the property registry, the seller claims reimbursement from the buyer for the amount withheld for this purpose.
The purchase agreement is signed between the developer and the buyer, and it is the buyer’s responsibility to pay the full purchase price, which they may do using their own funds or by taking out a mortgage loan secured by the property. Therefore, the buyer is obligated to the seller to pay the price, and failure to obtain financing for this purpose is not a valid reason to withdraw from or terminate the contract; consequently, if the deed of sale is not executed for this reason, the buyer will forfeit the amounts paid as a deposit.
As soon as the developer obtains the approved Certificate of Completion (CFO), the buyer is notified and informed that, at that point, they must begin seeking financing, either through subrogation or with the lender that best suits their needs.
The home use and maintenance manual is the document that includes a description of the home’s main features and facilities, and outlines the guidelines that the user and/or owner must follow to properly use and maintain the home in good condition. It will also include a list of materials used and the suppliers involved in the construction work. It is included in the Welcome Pack.
This ensures that the properties being handed over will be part of an already operational homeowners’ association, after the developer has completed all necessary procedures for its establishment (contracting services and utilities for common areas, such as electricity, water, maintenance, cleaning, insurance, property manager, etc.). The developer typically requests a reserve fund to cover the costs of establishing and maintaining the homeowners’ association until the final monthly fees for each owner are determined. The amount of this reserve fund usually varies depending on the type of building and, above all, on the common areas and services initially contracted.
However, once the bulk of the development has been delivered, the various co-owners must make any modifications they deem necessary or replace the contracts they deem appropriate, so that the corresponding monthly fees or bills can be determined, following the approval of such contracts and/or services at a meeting.
At the time of handover, the property will not have any utilities connected. You will need to set up your utility services once the property has been officially registered.
On the day the deed is signed, we will provide you with your Welcome Pack, which contains the information and documentation necessary for you to sign up for utilities, get them up and running, and properly use and maintain your home.
The developer, or failing that, the designated administrator of the homeowners’ association (HOA), will arrange for the contracting of electricity and water services for the common areas, as well as manage the contracting of mandatory maintenance services for community facilities, such as the elevator, the fire protection system, solar installation, lightning rods, pressure booster systems, and preventive maintenance of facilities such as basement sump pumps, garage doors, telecommunications, etc., to ensure the building remains in good condition. As well as safeguarding and recording the documentation provided by the Developer regarding construction, and recommendations for use and maintenance, in addition to any insurance policies and warranties held by the Developer.
The most relevant documents and information that the Developer provides to the Property Manager are:
The most relevant documents and information included in your home’s Welcome Pack are:
• Home Use and Maintenance Manual
• As-built plans of the home
• Warranty and after-sales service document
• Incident report
• Utility Sign-Up Guide
• Documents required to sign up for electricity service for your home
• Documents required to sign up for water service for your home
• Documents required to sign up for gas service for your home (if applicable)
• Energy Efficiency Certificate
• Certificate of Occupancy (if applicable)
• First Occupancy Permit (or Affidavit in lieu thereof)
• Letter of introduction from the property manager
01
After-sales service can be activated starting from the official delivery date of the home and throughout the entire warranty period established in accordance with current regulations and the contractual documentation.
You must report the issue through the designated official channel (email, platform, or form provided in the Welcome Pack), describing the problem as precisely as possible and including photographs when necessary.
Please note that you have a specific timeframe to report issues before moving in. If you report issues after moving in and/or have performed renovations in your new home, depending on the nature of your claim, you may have forfeited the warranty, as it may no longer be possible to verify whether the issue stems from post-sales service or from the move and/or renovations performed.
02
Once a service request is received, the technical department conducts an initial assessment, prioritizes it based on the nature of the issue, and schedules inspection or repair visits. Throughout the process, the property owner is kept informed of the status and progress until the issue is fully resolved.
The team confirms receipt of the issue within the timeframe established by the company and schedules the first visit based on technical availability and the severity of the case.
Issues are classified according to their level of urgency:
• Minor: non-urgent finishes or details.
• Critical: affect livability, safety, or watertightness.
• Important: affect functionality but do not compromise safety.
03
Generally, three levels apply:
• 1 year: finishing touches or finishes.
• 3 years: systems that affect livability (electrical, plumbing, ventilation, etc.).
• 10 years: structure and fundamental elements of the building.
No. Each warranty has specific exclusions (misuse, lack of maintenance, unauthorized tampering, accidental or external damage).
The after-sales service cannot act beyond the legal warranty period, so the repair will be the responsibility of the owner or an external technical service.
The technician conducts an inspection and assesses the cause of the damage based on regulations, blueprints, maintenance manuals, and the current condition of the affected component.
04
In most cases, yes. If you cannot be present, you can authorize a third party or request a rescheduling.
You can reschedule in advance through the contact channel. Repeated absences may delay the resolution of the issue.
Repairs are carried out by specialized personnel or by the official contractors involved in the construction, under the supervision of the technical department.
05
The after-sales department will notify you via email or through the tracking platform, depending on the channels available.
Once evaluated, you will receive a technical response explaining whether the service request is covered by warranty and the reasons for the decision.
Yes, you can request a report with the complete history, subject to availability and the company’s internal policies.
06
It is essential to follow the instructions in the building manual: proper cleaning, filter checks, ventilation of the property, maintenance of seals, etc.
Yes. Unauthorized modifications or renovations may void the warranty on the affected components.
The technician will assess the condition of the component and verify whether the established preventive maintenance guidelines have been followed.
07
This is not recommended, as it may affect the technical assessment. If it is absolutely necessary, you must notify us in advance.
In that case, the warranty may be voided in whole or in part.
08
Through the official channels listed in your delivery documentation:
• Direct customer service phone number (if applicable).
• Department email address.
• Online support platform.
Fill out our form and out team will contact you shortly. We´ll be happy to assist you.
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